Warranty Statement

At Outdoor Gears (outdoorgears.ae), operated by Family Outdoor Camping Requisites Trading LLC, we are committed to providing quality products and a reliable shopping experience. Many of the items available on our platform come with a manufacturer’s warranty to give you added peace of mind.

General Warranty Terms

1. Warranty Coverage

  • Products sold on outdoorgears.ae may include a limited warranty provided by the manufacturer or supplier.
  • This warranty typically covers manufacturing defects only.
  • It does not cover damage caused by:
    • Misuse
    • Accidents
    • Unauthorized repairs or modifications

2. Warranty Period

  • Warranty duration varies depending on:
    • Product category
    • Brand
    • Supplier
  • Please refer to the product page, packaging, or user manual for specific warranty details.

3. Proof of Purchase

To process a warranty claim, customers must provide:

  • A valid purchase invoice from outdoorgears.ae
  • Original packaging, serial number, or product identification (if applicable)

How to Claim Warranty

If you need to submit a warranty claim:

  1. Contact us through the “Contact Us” section on our website
  2. Provide:
    • Your order details
    • A clear description of the issue
  3. Our team will guide you through the process and coordinate with the manufacturer or authorized service center where applicable

Repair, Replacement, or Refund

Depending on the product and manufacturer’s policy:

  • The item may be:
    • Repaired
    • Replaced
    • Refunded

Note:
Final decisions are made by the manufacturer or authorized service provider after inspection.

Exclusions from Warranty

The warranty generally does not cover:

  • Normal wear and tear
  • Damage caused by misuse, accidents, or improper handling
  • Unauthorized repairs or modifications
  • Cosmetic damage that does not affect functionality
  • Consumable items (e.g., batteries, accessories, or parts with limited lifespan), unless specified

Third-Party Products

  • Some products may be supplied by third-party vendors or brands and may carry their own warranty terms.
  • In such cases:
    • Warranty responsibility lies with the manufacturer or supplier
    • We will assist you in connecting with the relevant service provider

Disclaimer

  • Outdoor Gears / Family Outdoor Camping Requisites Trading LLC does not provide direct warranties unless explicitly stated.
  • All warranty obligations are handled by the respective manufacturers or authorized distributors.

We are committed to assisting you throughout the warranty process to ensure a smooth and hassle-free experience.

Customer Commitment

At Outdoor Gears, your satisfaction matters — and we’re here to support you even after your purchase.