Terms & Conditions

Welcome to Outdoor Gears (outdoorgears.ae), operated by FAMILY OUTDOOR CAMPING REQUISITES TRADING L.L.C. These Terms & Conditions govern your use of our website and services. By accessing or using our platform, you agree to comply with these terms and all related policies.

1. Coupons & Promotions

  • Coupons and promotional codes are valid for a limited time only.
  • We reserve the right to modify, suspend, or cancel any promotion without prior notice.
  • Cashback (if applicable) will be credited within 7 days after successful delivery.
  • Coupons are valid only on outdoorgears.ae for eligible products.
  • Limited to one coupon per customer and per order, unless stated otherwise.
  • Coupons cannot be combined with other offers unless clearly mentioned.
  • If items purchased with a coupon are returned, the discount value will be deducted from the refund.
  • Shipping/handling charges are not included unless specified.
  • Coupons must be applied at checkout and cannot be added later.
  • Any remaining balance must be paid using available payment methods.
  • Coupons are non-transferable, non-refundable, and not redeemable for cash.
  • By using coupons, you agree to all applicable policies.

2. Use of Website

By using Outdoor Gears, you agree that:

  • You accept our Privacy Policy, Return Policy, Shipping Policy, and other applicable policies.
  • We are not liable for:
    • Unauthorized use of your account
    • Errors in product descriptions or pricing
    • Issues from third-party services or external links
    • Website delays or interruptions
  • Once an order is delivered and accepted, liability is limited to applicable return or warranty policies.
  • We may suspend or terminate accounts for misuse, fraud, or violations.
  • You may not use the site for unauthorized commercial purposes.
  • You may not copy, reproduce, or reuse content without permission.
  • We may update pricing, availability, and services at any time.
  • Third-party ads may appear, and we are not responsible for their content.

3. Account Registration

To use certain features:

  • You must be 18 years or older, or use the site under supervision.
  • You agree to provide accurate and complete information.
  • You are responsible for maintaining account confidentiality.
  • You must notify us of any unauthorized access.
  • You are responsible for all activities under your account.

4. Purchases & Product Information

  • We aim to provide accurate product details; however, minor errors may occur.
  • Prices and availability are subject to change without notice.
  • In case of pricing errors, we may contact you before processing your order.
  • All purchases are subject to policies provided at checkout.

5. User Reviews & Content

By submitting content:

  • You grant us the right to use your content for marketing and promotional purposes.
  • You agree not to post unlawful, offensive, or misleading content.
  • You will not promote third-party businesses without approval.
  • You confirm you have the legal right to share the content.
  • We reserve the right to remove content that violates our guidelines.

6. Community Guidelines (If Applicable)

Users must not:

  • Post harmful, misleading, or copyrighted content without permission
  • Share spam, malware, or malicious links
  • Misuse platform features

We reserve the right to moderate or remove content at our discretion.

7. Intellectual Property

All content on outdoorgears.ae — including logos, text, images, designs, and software — is the property of FAMILY OUTDOOR CAMPING REQUISITES TRADING L.L.C and protected under applicable laws.

You may not use or reproduce any content without written permission.

8. Changes to Terms

We may update these Terms & Conditions at any time. The latest version will always be available on our website. Continued use of the site indicates your acceptance of any changes.

9. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of UAE courts.

Acceptance of Terms

By using Outdoor Gears, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our commitment to providing a secure and reliable shopping experience.

Pricing & VAT

All prices on outdoorgears.ae are quoted in UAE Dirhams (AED) and are inclusive of 5% VAT in accordance with UAE Federal Decree-Law No. 8 of 2017 on Value Added Tax. The total amount shown at checkout is the final amount you will pay.

Payment Methods

We accept the following payment methods within the United Arab Emirates:

  • Visa & Mastercard — processed securely via the Telr payment gateway
  • Tabby — Buy Now, Pay Later in 4 interest-free instalments
  • Cash on Delivery (COD) — available across the UAE

Order Process

  1. Place your order on outdoorgears.ae and complete payment via your chosen method.
  2. You will receive an email confirmation with your order number.
  3. Orders are processed and dispatched within 1–2 business days.
  4. You will receive a tracking notification once your order is dispatched.
  5. For full delivery details, see our Shipping & Delivery policy.
  6. For returns and refunds, see our Refund & Returns policy.