Refund and Returns Policy

Shop With Confidence, Return With Ease

At Outdoor Gears, operated by FAMILY OUTDOOR CAMPING REQUISITES TRADING L.L.C, your satisfaction is our priority. We believe that a great shopping experience should come with peace of mind — which is why we’ve made our return and refund process simple, transparent, and customer-friendly.

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Hassle-Free Returns (Within 14 Days)

• You have up to 14 days from the date of delivery to request a return.
• We offer a convenient pickup service, so you don’t need to arrange shipping yourself.
• Once your item is collected, you will receive a confirmation within 24 hours that your return is being processed.
• Refunds will be issued to your original payment method, or an alternative method if agreed upon.

Note:

• For Cash on Delivery (COD) orders, refunds will be processed via:
  • Store credit, or
  • Bank transfer (as applicable)

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Items Not Eligible for Return

To maintain quality, safety, and fairness for all customers, the following items cannot be returned:

1. Used or Opened Products

• Items that have been used, damaged, or are not in their original packaging.

2. Damaged Due to Misuse

• Products showing signs of wear and tear, improper handling, or damage not caused by a manufacturing defect.

3. Personalized or Customized Products

• Items made specifically for you cannot be returned unless they arrive defective.

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Non-Returnable Items

• Certain products may be marked as non-returnable on their product page.
• These exclusions are clearly stated before purchase.

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International Orders (If Applicable)

• Returns for orders shipped outside our service areas are generally not accepted.
• Exceptions apply only if the item is defective.
• Proof (such as photos) may be required for verification.