Frequently Asked Questions

General

1. What is Outdoor Gears?
Outdoor Gears is an online store operated by Family Outdoor Camping Requisites Trading LLC, offering a wide range of products including outdoor gear, baby toys, electronics, and hardware items.

2. How do I create an account?
Click on “Sign Up” at the top of the website, enter your email, create a password, and verify your email to activate your account.

3. Why should I shop with Outdoor Gears?
We provide a diverse product range, competitive pricing, and a convenient shopping experience with reliable delivery across the UAE.

Products & Orders

4. How do I find products?
Use the search bar or browse through our categories. You can also apply filters such as price, category, or popularity.

5. What is your return and refund policy?
We offer a 14-day return policy from the date of delivery. Refunds are processed after the returned item is received and inspected.

6. What should I do if I receive the wrong or damaged item?
Please contact our support team immediately with your order details and photos of the item. We will arrange a replacement or refund.

Pricing & Payments

7. What payment methods do you accept?
We accept major credit/debit cards and Cash on Delivery (COD) within the UAE.

8. Are there any hidden costs?
No, all prices are clearly displayed at checkout. Any applicable shipping fees will be shown before you complete your order.

Shipping & Delivery

9. What are the delivery times?
Major cities: 1–2 working days
Remote areas: 2–4 working days

10. Do you ship internationally?
Currently, we primarily deliver within the UAE. For special requests, please contact our support team.

11. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email or SMS.

Customer Service

12. How can I contact support?
You can reach us through our Contact Us page via email or phone. Our team is ready to assist you.

13. What if I don’t receive a response?
We aim to respond quickly, but if there is any delay, please follow up and our team will prioritize your request.

14. How can I file a complaint?
You can contact our support team with your concern, and we will ensure it is handled promptly and professionally.

Security & Privacy

15. Is my information safe?
Yes, we use secure systems and encryption to protect your personal information.

16. How is my payment data handled?
All payments are processed through secure and trusted payment gateways. We do not store your full card details.

17. Will my personal information be shared?
No, your information is kept confidential and only used for order processing and delivery purposes.

Cancellation & Refunds

18. Can I cancel my order?
Yes, orders can be canceled before they are shipped. Once shipped, you can request a return after delivery.

19. When will I receive my refund?
Refunds are usually processed within 5–10 business days after the returned item is received and approved.