Privacy Policy

At Outdoor Gears (outdoorgears.ae), operated by Family Outdoor Camping Requisites Trading LLC (“we,” “our,” or “us”), your privacy is important to us. We are committed to protecting your personal information and being transparent about how your data is collected, used, and safeguarded.

If you have any questions or concerns, please contact us through our website.

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Improve your shopping experience
  • Communicate with you regarding your orders and support requests
  • Send promotional offers and updates (only with your consent)

Important:
We do not sell your personal information. Your data is only shared with trusted partners (such as delivery and payment providers) under strict confidentiality.

How We Collect Your Information

We collect information from:

  • Registered users
  • Guest checkout customers
  • Website visitors browsing our platform

We use secure technologies such as SSL encryption during login and checkout and follow industry best practices to protect your data.

Personal Information We May Collect

To provide our services, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address

Optional Information (if applicable)

  • Product preferences (e.g., lifestyle or specific product interests)

Important:

We do not store your credit/debit card details. All payments are processed securely through authorized payment gateways.

Additional Data We Collect

We may automatically collect non-personal data such as:

  • IP address, browser type, and device information
  • Pages visited and time spent on the site
  • Referring websites or search terms

This data helps improve website performance and user experience and is not used to identify individuals.

We may also keep records of customer interactions (email, chat, or calls) for service improvement.

Cookies

We use cookies to:

  • Remember your preferences
  • Improve website functionality
  • Analyze traffic and performance
  • Show relevant products and advertisements

You can disable cookies through your browser settings; however, some features of the site may not function properly.

Third-Party Tools & Google Services

We may use third-party tools such as:

  • Google Analytics
  • Advertising and remarketing services

These tools help us:

  • Understand user behavior
  • Improve marketing efforts
  • Track website performance

You can manage your ad preferences through your browser or Google settings.

Why We Collect Your Information

Your data helps us to:

  • Provide a smooth and personalized shopping experience
  • Process orders and payments efficiently
  • Improve our products and services
  • Offer relevant deals and recommendations

Sharing Your Information

We only share your data with:

  • Delivery and logistics partners
  • Payment gateway providers
  • Service providers supporting our operations

We may also disclose information if required by law or to protect our rights and customers.

Product Reviews & User Content

If you submit reviews or feedback:

  • Your content may be displayed publicly on our website
  • It may be used for marketing purposes
  • You can request removal at any time

Information Security

We take data security seriously and implement:

  • SSL encryption
  • Secure hosting environments
  • Regular monitoring and security practices

Your Rights

You have the right to:

  • Access your personal data
  • Update or correct your information
  • Request deletion of your data
  • Opt out of marketing communications

To make any request, please contact us through our website.

Updating or Deleting Your Information

  • You can update your details by logging into your account or contacting us.
  • We may retain limited information for legal or compliance purposes.
  • Such data will not be used for marketing once removed.

Conditions of Use

By using outdoorgears.ae, you agree to this Privacy Policy.
We may update this policy from time to time. Continued use of the website means you accept those changes.

Opting Out of Emails

You can unsubscribe from promotional emails at any time by:

  • Clicking the “Unsubscribe” link in emails
  • Updating your account preferences

Please allow a few days for changes to take effect.