Returns and Exchanges
Outdoorgears.ae Return Department
Mai tower - Office - 913, 9th floor - Al Nahda 1 - Dubai
Return an Item in Person
You may return an item to our Returns Department at same address as mentioned earlier.
Easy 7-Day Returns Policy
Return is only accpetable if item is damage or not the same as described, you may return it to Outdoorgears within 7 days of the purchase date, subject to the conditions and exclusions below.
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.
Please read conditions below. If all conditions are not met, Outdoorgears reserves the right to refuse the return or to charge a minimum 25% restocking fee. All returned items must be in new condition, in their original unaltered box and must include all packing material, blank warranty cards, manuals and accessories. Outdoorgears can only refund the original purchase price. Shipping and handling fees are non-refundable.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 7-10 working days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are non-refundable.
Refunds will be done only through the Original Mode of Payment
Please allow 5-7 business working days for mail-in exchanges to be processed
Outdoorgears is not responsible for personal data or items left in returned merchandise. Outdoorgears is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
Products eligible for returns will only be accepted under the following conditions:
- All Binocular items cannot be exchanged or returned.
Sports & Outdoors
- Products eligible for return can be returned only if the product is not used and is in the original packaging.
Toys & Games
- Dressing up costumes are non-returnable
- Toys and Games that are used, activated or missing parts will not be accepted for return
- Hygiene-related products, feeding & training accessories, diapers and accessories, bath care, and medical treatment products are not eligible for return.
- Baby products eligible for return must be returned with the original packaging, sealed, and unopened.
General conditions applicable to all returns
OutdoorGears shall reserve the right to return and exchange a product to the customer if the product returned or exchange does not meet any of its guidelines or conditions. The customer shall not be entitled to any refund or exchange if the product is not eligible for return and exchange.