Returns and Exchanges
Outdoorgears.ae Return Department
Suite 507, Al Zahraa Techno Center,
Bur Dubai, UAE
Return an Item in Person
You may return an item to our Returns Department at same address as mentioned earlier.
Easy 15-Day Returns Policy
If you are dissatisfied with your purchase for any reason, you may return it to Outdoorgears within 15 days of the purchase date, subject to the conditions and exclusions below.
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.
Please read conditions below. If all conditions are not met, Outdoorgears reserves the right to refuse the return or to charge a minimum 25% restocking fee. All returned items must be in new condition, in their original unaltered box and must include all packing material, blank warranty cards, manuals and accessories. Outdoorgears can only refund the original purchase price. Shipping and handling fees are non-refundable.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 7-10 working days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are non-refundable.
Please allow 5-7 business working days for mail-in exchanges to be processed
Outdoorgears is not responsible for personal data or items left in returned merchandise. Outdoorgears is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.